While we have thousands of very satisfied customers, we want to hear from you if you are not satisfied. In the event you are not happy with your purchase, please contact us. If the error was made on our part, we will work with you to make sure you promptly receive the correct product. If you are not satisfied, please contact us about return procedures. In most cases for unused products, we will refund your money within 14 business days after reducing the amount by the shipping costs and a 20% restocking fee. If the product was unsatisfactory, we will refund your money within 14 business days after reducing the amount of the shipping cost and a 20% restocking fee for the unused portion of the material.
In any event, the first step is to contact us at business@bio-dry.com first to see how we can quickly resolve the issue.